Address
Form of workJob Description
SUMMARY: Works with other team members within Customer Service to fulfill customers’ needs which involves order entry, shipment tracking and answering questions.
DUTIES AND RESPONSIBILITIES:
- Order entry-domestic and international customers
- Creating new customers in Quickbooks
- Answering Phones
- Taking phone orders
- Print EDI POs sent via TrueCommerce
- Sending batches of sales orders to the warehouse
- Email PO confirmations to the customer
- Tracking customer orders.
- Process Back Orders
- Process invoices to customers
- Preparing samples for the Sales team, and Trial size internet orders.
- File purchase orders from customers
- Prepare RGA’s and Complaint
- Other Tasks as required.
QUALIFICATIONS:
- One to two years related experience and/or training; or equivalent combination of education and experience.
- Knowledge of Quickbooks and Excel is helpful.
- Calm and professional nature under stressful and challenging situations.
- Friendly, courteous, service-oriented, flexible and enjoys working with a variety of staff.
- Detail-oriented, works effectively under pressure while meeting all applicable deadlines.
