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SalaryJOIN OUR TEAM!
Do you love working with customers? Are you a talented Customer Service professional? Are you looking to join an expanding and dynamic team? Then you are in the right place!
Join a well-established and thriving brand and play a vital role in meaningful work with our customers and for a company who is shaping the future of the health and wellness industry. We are a team who values collaboration, open communication, efficiency, and a culture of continuous improvement.
Job Overview
We are seeking experienced Customer Service Representatives with skills in billing, shipping, refunding and order-related processes for all Dr. Berg Nutritionals products and services.
Our ideal candidate has a proven track record of successful online computer system work, experience providing high quality Customer Service and calmly working through customer concerns.
In this role, you will be responsible for resolving concerns, escalating complaints or questions to the correct department, and creating a culture of satisfied customers! You’ll collaborate with other passionate customer team members to ensure the Dr. Berg Nutritionals products are successfully handled with our clients.
Please apply by submitting your full application on our careers page:
https://careers.drberg.com/open-positions
Job Duties & Responsibilities
An overview of your key duties:
- Responding promptly to customer inquiries.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through our CRM software, by taking calls, responding to emails and our text message system.
- Acknowledging and resolving customer complaints.
- Issuing refunds or processing reshipments when needed.
- Escalating customer questions to the appropriate department.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the Customer Service process.
- Ensuring customer satisfaction and providing professional customer support over the phone and in written communication.
Customer Service Representative Qualification and Skills required
- 1-3 years of experience in remote customer support
- High school diploma.
- Very friendly speaking voice.
- Fluent in English (multiple languages a plus!).
- Solid spelling and grammar skills.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers and CRM software.
- Experience working with online customer support.
- Experience with Magento is a plus.
Join Dr. Berg Nutritionals
Here at Dr. Berg Nutritionals, we're on a mission to transform the world into a healthier and happier place!
We don’t just care about the bottom line—we ensure that every member of our team enjoys the freedom, support, and resources to unleash their full potential.
Join us in creating a positive impact, and let's have a blast while making a difference!
We embrace diversity and inclusion and encourage everyone at Dr. Berg Nutritionals to bring their authentic selves to the table.
We work hard here—but we also work smart and recognize that personal and family challenges arise, and life happens. Our goal is to help employees create a healthy work-life balance by providing paid vacation, holidays, and personal days.
Get ready for perks that go beyond the ordinary! Join us and enjoy competitive pay plus amazing benefits, including:
✔ Feel secure with 40 hours of paid Personal Days and 80 hours of Paid Time Off
✔ Full medical, dental, and vision benefits for our full-time employees
✔ Stay fit with a paid gym membership—your health matters
✔ Enjoy well-deserved downtime with paid time off on eight holidays
✔ Boost your wellness with a 50% discount on all Dr. Berg products
✔ Experience the freedom of working Fully Remote
✔ Achieve that perfect work-life balance with the incredible support of our dynamic team!
Pay: $20/hour
Schedule: Wednesday-Sunday from 10:00 AM EST – 7:00 PM EST with 1 hour break
Fully Remote Position
Type: Full-time Employment
Please apply by submitting your full application on our careers page:
https://careers.drberg.com/open-positions
We are currently looking to hire someone within the U.S. for this position.
