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Form of workCree Lighting is a market-leading innovator of LED lighting for indoor, outdoor and intelligent lighting applications that improve society and safeguard our planet. Additionally, our cutting-edge technology delivers reliable performance and value beyond light for office and industrial buildings, schools and universities, municipalities, automotive dealerships, healthcare facilities, and more!
We are currently seeking a Customer Service Representative, E-conolight, in Racine WI, Fulltime permanent role.
We have an outstanding benefits package that starts DAY ONE! We offer medical, dental, vision, 401K with match!
EMPLOYEE BENEFITS:
- 3 weeks PTO/Vacation earned first year
- Medical, dental, and vision insurance start DAY 1
- Parental Leave
- Free onsite nurse and physical therapist
- Disability Insurance
- Up to $325 per year gym membership reimbursement
- Employee Assistance Plan with free therapy sessions and legal council
- A maximum of $5,250 each year for tuition reimbursement
- Retirement 401(k) (4% company match)
- Employee Referral Program
- Telemedicine / virtual medicine options
- Wellness Program with rewards
- Basic and supplemental Life insurance/AD&D
- Adoption Assistance
- Identity Theft Protection
- Receive research and respond to customer inquiries and requests via phone, fax, mail, e-mail or in person
- Respond to inquiries regarding shipping/delivery dates, order changes/cancellations, and quotations, service questions and general customer concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
- Update customer information in the Customer Service database during and after each call
- Process and follows up on less complex customer complaints requiring reimbursement (such as late shipment), repair (such as damaged product) or replacement
- High School Diploma minimum. Associates Degree or Bachelor’s degree desired or 2+ years of previous Customer Service experience.
- Ability to type 30 wpm and experience working with the Internet, e-mail, and Adobe Acrobat.
- End-to-end account management.
