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SalaryAbout us
United Legwear & Apparel Co. was established in 1998, Isaac E. Ash set out to make the very best legwear in the market and sell it at a price families could afford. Hard work and exponential growth year-on-year has transformed ULAC into a global apparel and accessories company, but the founding vision remains the same.
Job Summary:
The Customer Service Representative is responsible for monitoring incoming and scheduled orders against available inventory & manufacturing.
Essential Functions (Including but not limited to):
- Route orders for various customers and schedule pickups with various freight companies.
- Maintain the daily shipping log by adjusting the summary of daily shipments and monitor all orders to ensure timely outbound shipments.
- Verify the weight and carton count on the Bills of Lading for truck shipments.
- Create Bills of Lading and process the Advanced Shipment Notice (ASN) for shipped orders.
- Process shipments by following all routing guides per customer.
- Review reports daily and maintain a high level of communication with the sales team regarding order issues and analysis of aged orders by running the Critical Item reports for potential backorders.
- Communicate high priority orders and hot containers to warehouse production department as needed.
- Resolve all order-related discrepancies and assist in vendor chargeback research.
- Respond to customers regarding various accounts via email and phone providing order status, cancellation, and/or revision requests.
- Notify all customers their shipments are ready via phone, email, or customer portal.
- Monitor and update all customer SOPs.
- Perform any other duties as assigned in support of the company needs and operations.
Qualifications/Requirements:
- Minimum of 3 years routing experience with 2 years of retailer DC routing experience required.
- Experience routing to big box stores; example: Walmart, Target, Costco.
- Experience interpreting routing guides for vendor compliance.
- Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-look up and Pivot Tables).
- Excellent computer skills and experience working with a WMS system.
- Excellent communication skills with strong verbal and written communication, analytical and problem-solving skills.
- Strong interpersonal skills and the ability to work well in team environment.
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks and workload seamlessly with keen attention to detail and follow-up.
- Must be detail-oriented with an ability to work well under pressure with a high degree of accuracy.
- Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the company/department.
- Ability to work independently and collaboratively under critical time frames and work on multiple assignments and complex and sensitive information.
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Overtime
- Weekends as needed
Experience:
- Office: 3 years (Required)
Language:
- English (Required)
Ability to Relocate:
- Beaumont, CA 92223: Relocate before starting work (Required)
Work Location: In person
