Customer Service Representative - Communications Specialist

Join a dynamic team Miller Construction Services, Inc, a leader in the industry. We pride ourselves on delivering exceptional service to our customers while fostering positive relationships with subcontractors. If you're passionate about communication and customer satisfaction, this is the perfect opportunity for you.
As a Customer Service Representative - Communications Specialist, you will be the key link between our customers and subcontractors. Your primary responsibility will be to ensure a seamless flow of information, address customer inquiries, and coordinate with subcontractors to meet and exceed service expectations.
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat in a professional and friendly manner.
- Collaborate closely with subcontractors to facilitate effective communication and resolve service-related issues.
- Maintain accurate records of customer interactions and transactions.
- Provide timely updates to customers regarding service status and coordinate with subcontractors to meet deadlines.
- Proactively identify and address potential challenges in the communication and service delivery process.
Qualifications:
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills to effectively interact with customers and subcontractors.
- Previous experience in Customer Service or a related field is preferred.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficient in using Customer Service software and systems.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) plan
- Opportunities for professional development and advancement