Customer Service Representative- Call Center

We are currently seeking a Customer Service Representative to handle incoming request for claims via email and the telephone.
Candidate must have flexible hours and able to work within the time frame of 7 AM to 6 PM M-F. Anticipated work hours for this position are approximately 8:30 AM to 5:00 PM- M-F. Some paid overtime may be required.
Customer Service Representative Responsibilities include but not limited to:

• Solid analytical skills necessary to make decisions and resolve issues
• Handle incoming requests for Customer Service via email and the telephone.
• Able to plan and organize activities and work load and respond to multiple demands
• Handling high volume of phone calls and troubleshooting appliances
• Dispatching and scheduling of service calls both locally and nationally
• Assisting/researching in finding national vendors/service technicians
• Communicate with customers and dealers as to latest status of outstanding customer issues.
• Coordinate technical support for customers whose problems have returned or new issues that have been opened.
• Responsible for polite and professional Customer Service at all times.
• Teamwork and cooperation are required
• Must be willing to openly accept new tasks
• Some occasional overtime may be required as needed.

Minimum Requirements:

• Minimum of 2 - 3 Years as a Customer Service Representative dealing with heavy/high volume emails and phone calls
• High school education. Some college preferred.
• Computer skills including Excel and any database
• Ability to compose grammatically correct and concise emails.
• Ability to work with minimum supervision.
• Highly energetic, independent, with the ability to multitask
• A passion for problem solving and a commitment to follow through. Attention to detail, and an understanding of Customer Service principles.

All full-time employees receive:

• Medical/Dental insurance (some employee contribution is required)
• Company paid vision and life insurance.
• Transit check and 125 medical plans.
• 401k with a company match.
• Paid vacation and sick time.

Rate of pay: $19-$21/ hour