Customer Service Representative

Position Summary: Responsible for providing front line Customer Service for the College of Dentistry to all patients, visitors, students, faculty administrators and staff. Provide patients and visitors with information and assist with way-finding. Answer telephones, screen calls and take messages. Respond to routine inquiries and provide information regarding clinic hours, appointments, general clinic policies and procedures, patient care center locations, programs, events and consult with supervisors or others as needed, on more complex issues. Qualifications: Required Education:
High School diploma or equivalent combination.
Preferred Education:
N/A
Required Experience:
6 months of office experience providing Customer Service.
Preferred Experience:
1 year experience working in healthcare setting
Required Skills, Knowledge and Abilities:
Excellent Customer Services skills. Ability to prioritize in a fast-paced environment. Ability to operate basic office equipment (personal computer, photocopy/fax machine). Proficiency with basic word processing applications.
Preferred Skills, Knowledge and Abilities:
N/A
Additional Information: In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $31.258. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
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