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Form of workJob Description
Job Title: Customer Service Rep
Location: Fargo, ND 58103
Duration: 12 Months
Pay rate: $21.00/Hr. On W2
Shift: 09:30 to 6:00 (Monday through Friday)
What you will do on a typical day:
- Assist customers and business partners via telephone and email.
- Manage customer complaints in a calm, professional manner.
- Diagnose, assess and resolve problems or issues.
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps.
- Process changes or cancellations to delivery orders.
What you need to succeed:
- At a minimum, you will need:
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It would be great if you also have:
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Strong Customer Service skills and the ability to satisfactorily resolve issues.
- Solid ability to multitask with exceptional organizational skills.
- Ability to thrive under pressure while delivering solutions that exceed customer expectations.
