Customer Service Representative

Customer Service Representative

Join Our Dynamic Team!

About Us: Are you ready to embark on a career that allows you to make a meaningful impact on people's lives every day? The Carrie Beilfuss American Family Insurance Agency in Shawano, WI, is seeking a passionate and customer-focused individual to join our team as a Customer Service Representative. If you thrive on helping others and enjoy flexibility, we want you on our team!

Key Responsibilities: As a Customer Service Representative, you'll be the friendly face of our agency. Your responsibilities will include answering phones, billing inquiries, and payments, coordinating prospecting activities, and setting personalized insurance reviews. You'll also handle tasks such as entering leads, claims follow-up, and other tasks as needed to support the agent.

What We Offer:

• Competitive Compensation: Enjoy a competitive hourly pay rate starting from $12/hour, with the potential for additional bonuses.
• Work-Life Balance: Benefit from a part-time work schedule and flexible hours to accommodate your lifestyle.
• Paid Time Off: Take advantage of paid time off to recharge and maintain a healthy work-life balance.

Qualifications:

• Education: High school diploma or equivalent.
• Experience: Two years of Customer Service experience preferred, but we value individuals with a positive attitude and a commitment to exceptional service.

Why Join Us: At the Carrie Beilfuss American Family Insurance Agency, we believe in the power of diversity and inclusion. Your unique ideas and experiences matter to us, and we are committed to fostering a culture that encourages innovation. As a valued member of our team, you'll contribute to a positive and empowering environment that inspires, protects, and restores our customers' dreams in ways they never imagined.

Note: The Customer Service Representative is a staff member of the agency and not an employee of American Family Insurance.

If you're ready to be a part of a team where your passion for Customer Service can shine, apply today, and let's create positive experiences together!

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 10 – 25 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Experience level:

• 10 years
• 11+ years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Shift:

• 4 hour shift
• Day shift
• Morning shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Shawano, WI 54166: Relocate before starting work (Required)

Work Location: In person