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Form of workWe're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
- Answers and resolves customer emails and calls involving requests for quotes, shipping and logistics issues, basic technical support questions, and general product information.
- Completes domestic and international order entry as well as return order entry (RMA's). Being the heart of company profits, entering new orders includes coordination and communication with our Pricing, Marketing, Sales, Sales Rep, and Distribution Center teams to ensure accuracy, efficiency, and prompt delivery.
- Manages all open electronically transmitted and Ecommerce orders. This includes verifying inventory levels, ensuring proper items set ups, and meeting other customer guidelines as needed.
- Promptly provides customer incident resolutions by determining the root cause of each issue, taking corrective action, and responding to the customer in a timely manner. Incidents include errors in shipping, pricing, documentation, order entry, etc.
- Develops a general knowledge of the product line. This includes having the ability to answer customer questions about cross competitive product lines, applications and uses of certain products, and other technical questions involving specifications, parts lists, and troubleshooting.
- Identifies opportunities and offers suggestions to improve our processes and participates in continuous improvement efforts.
- Works closely with Sales Reps to support customer relationships. This includes completing requests for product samples, assisting with order entry, and other basic Customer Service activities.
YOU HAVE:
- Associates Degree or related field experience
- 3+ years of Customer Service background, preferably in a distribution or manufacturing environment
- Experience with Microsoft office applications (Excel, Word, and Outlook)
- Exposure to CRM or ERP software preferred
WE HAVE:
- A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
- At nVent, we connect and protect a more sustainable and electrified world with inventive electrical solutions. We're a nearly $3 billion high-performance electrical company with a dedicated team of 10,000+ people at more than 130 sites around the world. Our solutions deliver value to industrial, commercial, residential, energy and infrastructure customers, providing mission critical solutions that improve performance, lower costs and reduce downtime.
- We design, manufacture, market, install and service high-performance products and solutions that connect and protect mission critical equipment, buildings and essential processes. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER.
- Commitment to strengthen communities where our employees live and work
- We encourage and support the philanthropic activities of our employees worldwide
- Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
- Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
- Innovative & adaptable
- Dedicated to absolute integrity
- Focused on the customer first
- Respectful and team oriented
- Optimistic and energizing
- Accountable for performance
- Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
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