Customer Service Representative

Lincare is the nation’s leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking Customer Service Representatives to join our Customer Support Center in Festus, Missouri. Multiple shifts are currently available.

WHY WORK AT LINCARE?

• Culture- An inclusive, open and friendly environment focused on our associates and their success
• Benefits- Comprehensive benefits package with flexible options to fit your individual needs
• Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients

The Customer Service representative aids in all customer support functions of patient order entry while abiding by the procedures set forth by management within the customer support centers.

Responsibilities:

• Accurately enter patient orders and related medical information into company software application
• Make timely updates/corrections to patient orders
• Effectively communicate with health care professionals and patients
• Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• Actively participating in the training of new Customer Service and sales personnel

Qualifications:

• Successfully manage both inbound and outbound phone calls in a positive and professional manner
• Read and analyze documents such as patient orders
• Carry out oral and written instructions
• Work both independently and as part of a team
• Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
• Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly
• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Festus, MO 63028 (Required)

Work Location: In person