Customer Service Representative

Customer Service Superstar Needed!

Job Titles: Customer Service / Front of House Sales / Customer Experience Agent / Customer Success Agent

Motivated, Tech-Savvy, and Personable Customer Service Superstar Needed!

This position is the face and voice of the company that will handle both in-person and online Customer Service needs. You will play a major role in telling our unique brand story to more people.

This is a great opportunity for an enthusiastic and motivated candidate who wants to join a dynamic and exciting family business that has been making beef jerky for over 95 years in the heart of Los Angeles!

Dear Customer Service Superstar,

• Are you bored and undervalued at your current position?
• Do you want the opportunity to learn and grow in Customer Service, sales, and marketing?
• Do you get satisfaction in converting an unhappy customer into a lifetime loyalist?
• Do you enjoy problem solving?
• Looking for a chance to develop your sales skills?
• Are you looking for a fast-paced work environment?

If you’re an expert communicator with , who is , and would like to take those skills to the next level — this is the opportunity for you.

But before we tell you more, we’d like to introduce ourselves.

Who We Are

We are LA’s Original Beef Jerky since 1929.

We handcraft real beef jerky right in the heart of Los Angeles. Our brand is built on legacy, heritage, and tradition. We like to call ourselves “the oldest jerky company you’ve never heard of.”

We bring the old school to the new school.

Our jerky is handcrafted in a family tradition that spans four generations and 95+ years in the heart of Downtown Los Angeles. A tradition built on quality ingredients and a handmade process that delivers a better-quality, better-tasting, better-for-you jerky. This is not dusty gas station junk food. This is not a trendy snack concocted for product benefits instead of flavor. This is real food, made by real people. Small batch, artisan-quality beef jerky delivered direct to the consumer’s door. You don’t have to love the product you sell, but it most certainly helps, and our jerky is one you can get behind.

We are a family business.

We value empathy and inclusivity and live by the Golden Rule. We treat our customers, employees, and partners like family. It’s the reason we’ve become an LA institution. If you like to work with a close-knit team to achieve shared goals, this is the job for you. Passion is a part of our culture.

We may have been born in 1929, but we are young at heart.

We value integrity and have an authentic drive to improve, evolve, and change for the better. We may be a 90-year-old company, but we approach innovation and growth like a start-up. This manifests in all aspects of our business. This is a fantastic opportunity to work on a legacy brand that looks to innovate, change, and grow in today’s evolving D2C landscape.

Opportunity

Join our dynamic and passionate team with the opportunity to make an immediate impact. We’re a growing company with big aspirations. We work hard and have a lot of fun while making that happen.

Core Responsibilities

• Customer Service - serves as the initial point of contact for all customer requests and questions submitted online via email or over the phone; solves customer issues/ questions in a professional, and friendly manner
• Front of House Sales – greets walk-in customers and helps them find their favorite jerky; process transactions efficiently; create positive, in-person customer experience
• Reporting - manages data entry for all customer issues providing trends and insights to larger team.
• Returns – processes and organizes customer returns
• Brand Advocate – has an enthusiastic understanding of our customers, product, brand, and marketing efforts that results in increased customer satisfaction and revenue growth
• Marketing - support efforts and initiatives of the marketing team to bring campaigns to life
• Many hats will be worn!

Qualities

• personality with a positive, friendly attitude.
• A who is comfortable interacting with customers via email without much oversight.
• Ability to handle stressful situations with a and demeanor.
• Takes a approach to Customer Service. Always tries to increase value in the customer relationship.
• Is a who won’t take no for an answer.
• beef jerky and all things food and can be a passionate advocate for our product.
• An who is comfortable working our standard hours of 6:00am - 2:30pm.

Who This is Not For

• Someone who is not comfortable with people.
• Someone who is only motivated by a boss telling him or her to work harder.
• Someone who just wants to put in his or her 40 hours at a “desk job.”

Requirements

• 100% in-office position
• Bilingual (English/Spanish)
• Strong communication skills both verbal and written
• Strong Understanding of G Suite (Gmail, Google Calendar, Sheets, Docs)
• Experience working for an e-commerce brand and the associated tools (Shopify, Zendesk, Yotpo)

Details:

• Permanent, Full Time
• Hourly Range: $22-$24/hr
• Hours: M-F, 6AM – 2:30PM
• Benefits: Health/Dental/Vision Benefits, Paid Time Off, All Major Holidays Paid, 401k Retirement with Matching, Bonus Opportunities, Discounts on Beef Jerky

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Los Angeles, CA 90021: Relocate before starting work (Required)

Work Location: In person