Company

Gmg PenSee more

addressAddressLakewood, NJ
type Form of workFull-Time
CategoryEducation/Training

Job description

Job Description

As a Customer Service Representative, you will be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience with every interaction. Your responsibilities will include:

  • Responding promptly to customer inquiries via phone and email.
  • Providing accurate information about our products/services, pricing, promotions, and policies.
  • Handling and resolving customer complaints and concerns with empathy and efficiency.
  • Maintaining a high level of product knowledge to effectively address customer needs and inquiries.
  • Escalating complex issues to the appropriate channels for resolution.

Requirements:

  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills with a customer-centric focus.
  • Ability to remain calm and composed under pressure.
  • Problem-solving abilities and a proactive approach to conflict resolution.
  • Attention to detail and accuracy in data entry and order processing.
  • Previous experience in Customer Service or a related field preferred.
Refer code: 8376318. Gmg Pen - The previous day - 2024-02-26 03:22

Gmg Pen

Lakewood, NJ
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