Customer Service Representative

As a Customer Service Representative, you will be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience with every interaction. Your responsibilities will include:

• Responding promptly to customer inquiries via phone and email.
• Providing accurate information about our products/services, pricing, promotions, and policies.
• Handling and resolving customer complaints and concerns with empathy and efficiency.
• Maintaining a high level of product knowledge to effectively address customer needs and inquiries.
• Escalating complex issues to the appropriate channels for resolution.

Requirements:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a customer-centric focus.
• Ability to remain calm and composed under pressure.
• Problem-solving abilities and a proactive approach to conflict resolution.
• Attention to detail and accuracy in data entry and order processing.
• Previous experience in Customer Service or a related field preferred.