Customer Service Representative

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Customer Service Representative - Posting #25894

Hourly Rate: $19.25

Position Summary:

Full-time bilingual English/Spanish position available immediately. The position is located at our Federal Way Medical Clinic. In this position you will be assisting patients to access & establish medical care, and other related services. Under the direction of the Managed Care Department Head, the CSR pro-actively contact customers, assists in scheduling initial appointment, answers questions regarding online application processes, and provides linkage to various services and programs. 

The qualified applicant must have strong multi-tasking skills and exceptional Customer Service experience, excellent communication skills and the ability to operate with a high level of professionalism. In addition they must demonstrate strong time management and organizational skills and must be detail oriented.  The CSR expected to have a strong work ethic, exercise good judgment, maintain strict confidentiality, and have the ability to work both independently and as part of a team. The CSR must also be able to work in a fast paced environment and meet established goals and deadlines

Qualifications:

• High School diploma or equivalent is required
• Experience in social services, healthcare, case management or patient accounts is a plus
• Computer skills are a must with emphasis on MS Excel and Word
• Must be able to communicate fluently in both English and Spanish both written and orally
• Must be flexible with their work schedule
• Bilingual English/Spanish is required.

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. 

How to Apply:

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position email Romeo Camacho at RomeoCamacho@seamarchc.org

Sea Mar is an Equal Opportunity Employer

Posted 12/12/2023

External candidates may apply after 12/15/2023

This position is represented by Office and Professional Employees International Union (OPEIU).

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