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Form of workAs a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
- Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints, and support the sales team as needed.
- Process payments for cash account customers.
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
- Back-up support to sales counter with walk in and telephone inquiries.
Qualifications:
- High School Degree or Equivalent required
- Associates' Degree (U.S.)/College Diploma (Canada) preferred
- 2-4 years of relevant experience
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and e-mail
The expected salary range for this role is $44,500 - $55,600. This is the salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's compensation level within the range will be based on several factors, including but not limited to geographic location, experience, relevant education, qualifications, skills, organizational needs, and performance. This position may be eligible to participate in the company's incentive plan. Wesco provides a variety of benefits to employees, including health insurance coverage, disability insurance, 401k Plan, and Paid Time Off.
Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
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