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SalaryThis is John Betlem. We are a local and family-ran service and repair HVAC, Electric and Home Performance company serving the Rochester area. Established over 80 years, we have built a well renowned, and unforgettable name in the Rochester area that is truly is redefining the industry. We are always looking to improve our great team with Customer Service Representatives like YOU who believe in providing exceptional service to our customers and community!
When our customers call because they need help with their heating, air conditioning, electrical service, or insulation, you'll be the one to talk to them, assess their needs, calm their nerves if necessary, and get them started on a solution. You'll work with our talented, dedicated office staff and technicians to solve our customers' problems and make them comfortable in their homes. And you'll play a critical role in our commitment to achieve 100% customer satisfaction. Every time.
Whats in it for you?!
You'll gain vital customer relations skills and experience. And that's important to your future in any job, any business. Once you're working for John Betlem, you'll learn about our company and our industry from the ground up. And you'll have opportunities to move up. We firmly believe in rewarding our best employees and promoting from within. And you'll get great benefits, including:
- Pay Range: $17.00 - $20.00 per hour + incentive bonus!
- Paid Holidays
- Paid Sick Time & Vacation
- Incentive Bonuses
- Dental Insurance
- Vision Insurance
- FREE Life Insurance Policy
- Medical Insurance
- 401(k) matching
- A team that’s more like family
- Mon-Fri 9:00 am-6:00 pm
Who are you?
- You're friendly and outgoing.
- You're confident.
- You're curious.
- You're patient.
- You're enthusiastic and positive.
- You communicate well, especially verbally.
- You have outstanding phone and computer skills.
- Inaccuracy and disorganization make you absolutely crazy.
- You're a problem solver.
- You love helping people (sure, we already mentioned that, but it's the key to this job!).
- You have a solid knowledge of Rochester and the surrounding areas.
- Most importantly, you must truly understand what it means to be a professional - to be reliable, take ownership over your role and responsibilities, and be someone the team can count on
Job Duties:
- Answer inbound customer calls in a fast-paced environment
- Empathize & understand customer’s urgent HVAC, and electrical problems
- Book the customer’s appointment in CRM
- Answer customer questions and provide basic services information
- Make outbound calls to schedule service calls
- Sell and renew memberships
- Follow scripting to provide consistent experience for clients
- Cross-promote various trade services to customers
- Communicate with customers via chat or email
- Complete any responsibilities assigned by manager
- Participate in administrative tasks, communication, and coordination with internal departments
- Be prepared to complete other duties that are delegated on an as needed basis.
Come see for yourself why we've been voted one of the Top Places to Work and one of the Top 100 Growing Companies in Rochester, NY. And why we were a runner-up for the ETHIE Award from the Rochester Area Business Ethics Foundation. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
