Customer Service Representative

Company Overview: Giftable World® is a leading manufacturer of adorable plush toys, stuffed animals, teddy bears, pet toys, souvenirs and promotional gifts. We also specialize is custom plush and OEM manufacturing. For over 20 years retailers have partnered with us for success. With corporate headquarters in southern California we are able to offer unparalleled Customer Service and support. We stock over 300 SKU's of plush toys ready to ship direct from our full service distribution center in The City Of Pomona CA. We support all of our partners with high quality marketing services such as, detailed product images of every SKU, data feeds with complete product information, POP displays, graphic design and sales presentations. We are continuously striving to accomplish a higher level of excellence as a global leader in the plush toy industry. Professionally, we pride ourselves on high standards, ethics and complete dedication to our clients.

Web Site: www.Giftableworld.com

Job Description:

The Customer Service Representative position is a full-time entry to mid-level in-house position that directly reports to the Customer Service manager. You will be responsible for providing exceptional Customer Service, resolving customer inquiries and concerns, and ensuring customer satisfaction.

Your main tasks will include assisting customers with order tracking, product information, and general inquiries, as well as processing customer orders, returns, and exchanges accurately and efficiently. You will collaborate with internal teams to ensure timely resolution of customer issues and maintain a high level of product knowledge.

We are looking for candidates who are outgoing, detail-oriented, personable, and self-motivated. The ability to quickly and effectively resolve customer issues while maintaining positive customer relations is highly preferred.

Job Tasks:

• Provide exceptional Customer Service to both internal and external customers
• Answer incoming calls and respond to customer inquiries and concerns
• Effectively communicate and resolve customer issues and complaints
• Assist customers with order tracking, product information, and general inquiries
• Process customer orders, returns, and exchanges accurately and efficiently
• Collaborate with internal teams to ensure customer satisfaction and timely resolution of issues
• Maintain a high level of product knowledge and stay current on company policies and procedures
• Document and update customer interactions and transactions in CRM system
• Identify opportunities for process improvement and provide feedback to management
• Meet or exceed individual and team performance metrics and goals

Qualifications:2 - 4 yr. college degree in a related field, preferably Business.

• 1- 2 Years Customer Service Experience
• Computer literate in MS Outlook, Excel, Powerpoint and Word
• Ability to handle sensitive information with highest level of integrity
• Strong analytical skills and ability
• Ability to work independently or in a team setting
• Must be eligible to work in the United States

Preferred Skills / Experience: Sales Or Customer Service Experience

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Sales: 1 year (Required)
• Microsoft Excel: 1 year (Required)

Work Location: In person