Customer Service Representative

Position Overview: Must have Container Drayage Experience, DOT, and FMCSA Regulations Experience. Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers.

Important Job Functions

• Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.

• Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry.

• Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.

• Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.

• Notifies Cargo Specialist Supervisor/management of all service failures.

• Proposes and implements solutions to improve overall Customer Service.

• Creates and updates location profiles in computer system.

• Works as dispatcher as volume/vacation schedule dictates.

• Other projects as assigned by management.

• Other tasks as requested

Other Job Functions

• Assist with Dispatch whenever necessary

• Coachable and willing to learn all divisions

• Limiting per diem to a minimum

• Work towards improving vendor relations

Requirements

• Industry knowledge – port and rail operations, US Customs, trucking industry

Other Skills/Abilities

• Exceptional communication and organizational skills

• Data entry skills/ excel, outlook. Tech Savvy.

• Must be innovative

• Email and general office duties