Customer Service Representative

Overview:

At CanMonkey, we're revolutionizing the Vacation Rental industry with our innovative solutions and unmatched dedication to customer satisfaction. As a fast-growing startup, we're passionate about delivering exceptional service and building meaningful relationships with our clients. Join us as a Customer Service Sales Representative and be a part of our exciting journey towards success.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding Customer Service.

Duties:

- Handle incoming customer inquiries via phone, email, and chat
- Assist customers with product information, order placement, and order tracking
- Resolve customer complaints and issues in a professional and timely manner
- Provide accurate and efficient data entry of customer information
- Analyze customer needs and recommend appropriate products or services
- Conduct outbound calls to follow up with customers or provide additional information
- Utilize phone etiquette to ensure positive customer interactions
- Upsell products or services to increase sales revenue

Experience:

- Previous experience in a Customer Service role is preferred
- Excellent verbal and written communication skills in English
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and computer skills
- Sales experience or ability to upsell products is desirable

Join our team as a Customer Service Representative and enjoy the following benefits:

- Competitive pay rate
- Comprehensive training program
- Opportunities for career advancement within the company
- Positive work environment with supportive team members

If you are passionate about delivering exceptional Customer Service and have the skills required for this role, we would love to hear from you. Apply now to join the CanMonkey team as a Customer Service Representative!

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Relocate:

• Tempe, AZ 85281: Relocate before starting work (Required)

Work Location: Hybrid remote in Tempe, AZ 85281