Customer Service Representative

We are currently seeking a professional and energetic Customer Service Representative (CSR) to work with our existing customers and act as a primary contact between our customers and our production staff. The CSR candidate must be mature and possess a “can do” attitude and be able to work efficiently and effectively in a fast- paced, deadline driven environment. If you are seeking an exciting, customer-facing position that encourages you to help our customers grow their business, we may be the perfect match!
The CSR/Inside Sales position is responsible for providing excellent customer communications, estimating, and quoting orders directly to customers, processing and inputting orders, production-planning interface, meeting deadlines and ensuring all quality measures have been verified and confirmed. The CSR/Inside Sales position requires both in-person and telephone communication with customers.
Experience and Skills:
• High school diploma or GED equivalent
• 1-3 years of Customer Service and/or Inside Sales experience working with business-to-business customers including handling customer inquiries, preparation of job quotes, and order input. 
• Computer literate with proficiency in MS Office (i.e. PowerPoint, Word and Excel) and the internet for research purposes.
• Professional appearance, excellent communication skills and a strong sense of urgency to get things done.
• Strong attention to detail and experience in managing multiple projects and deadlines for customer orders in a quality manner.
• Ability to prioritize work, work with team members but also work independently with minimal supervision, and follow-up on tasks in a timely fashion.
• Ability to maintain a pleasant, out-going demeanor and work in a team environment.
• Be both honest and punctual
Working Requirements:
• This is not a remote work position. As a manufacturing operation, all staff come to the office each day.
• Must be able to lift up to 40 pounds.
• Must be able to tolerate machine noises.
• Must maintain a professional appearance and demeanor.
• Must satisfactorily complete all assigned training activities for the position.
• Must have reliable transportation and have a valid driver’s license.