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ColorArt LLC, a Marketing.com company, is one of the nation's premier print and digital marketing groups. With more than 25 production facilities in the US and Canada (and growing!), we provide comprehensive digital marketing services, commercial printing, warehousing & fulfillment, direct mail marketing, sign manufacturing & fabrication, and promotional products.
We are expanding at warp speed and are adding to our team – from our sales office and shop floor locations to our remote online team members. We are a diverse, creative, and passionate crew who is always looking to discover and implement fresh, innovative ideas and make some pretty amazing things.
We are expanding at warp speed and are adding to our team – from our sales office and shop floor locations to our remote online team members. We are a diverse, creative, and passionate crew who is always looking to discover and implement fresh, innovative ideas and make some pretty amazing things.
Job Summary
ColorArt, a world leader in the management and distribution of print and related offerings, is seeking an experienced Customer Service Representative (Project Manager) in its St. Louis (Eureka), MO facility.
The CSR acts as an associate level liaison between team members, customers, sales and manufacturing departments. Responsible for meeting or exceeding their production and fulfillment related requirements while developing and maintaining relationships with new and existing customers. Administers the production coordination function which may also include other related functions such as order entry and planning. Seeking individuals with direct mail and commercial print production experience.
Job Responsibilities:
- Coordination with Sales Team for planning and execution of account events to achieve monthly, quarterly and annual revenue budget for target accounts.
- Maintains customer relationships to support revenue goals. Administers the Customer Service function to effectively respond to customer and sales personnel inquiries and requests. Responds to customer requests for estimates, job status, reporting, and pricing.
- Manages production of materials through all stages of production, including but not limited to: graphics, materials management, printing, assembly, warehousing and fulfillment. Coordinates with other plants and support staff as needed.
- Negotiates schedules, pricing and specifications with internal and external customers and production areas to meet timeline, budget and quality expectations
- Utilizes data management and Microsoft Office skills to coordinate print jobs through the production process.
- Coordinate shipping and packaging requirements including scheduling, shipping, tracking, invoicing of third party deliveries, labeling and label approvals with customer promotional operations and maintenance of a job status spreadsheet for accurate follow-up.
- Assumes responsibility for account documentation and data maintenance
- Other duties as assigned
Basic Qualifications:
- Some college required, bachelor's degree preferred.
- Minimum of two (2) years in Customer Service experience, preferably in the Print industry.
- Requires of color vision.
To be Successful, you will need to have:
- Experience with Direct Mail and USPS requirements in commercial printing.
- Strong Microsoft Office Suite skills (Excel, Outlook, Word)
- Strong understanding of the Printing industry - print process/how it operates; product flow and supply chain logistics as they relate to printing production.
- Strong organizational, analytical, project management and problems solving skills.
ColorArt offers a competitive salary and comprehensive benefits package including but not limited to medical, dental, vision, life insurance, short & long-term disability, 401k, PTO, and Company-paid holidays.
ColorArt is an Equal Opportunity Employer Gender/Minority/Veterans/Disabled.
