Customer Service Representative

GARAGA Mid-America is looking for a Customer Service Representative to join our team in Ponca City. The person in this position will receive and process incoming orders for overhead doors/parts/merchandise. Generally, receives orders via phone, fax, or e-mail. Overflow duties include informing customers or receipt, prices, shipping dates, delays, preparing quotes and tracking truck deliveries.

RESPONSIBILITIES/AUTHORITIES:

• Enter and approve orders from customers received by phone, fax, or email the same day they are received. Main daily task is data entry of orders.
• Input and properly process orders once entered.
• Answer all incoming customer calls providing professional assistance and service in addition to follow-up, as needed; insuring needs of the customer are met.
• Check and respond to emails throughout the day.
• Transfer calls and take messages.
• Quote customer price, discount, and availability as requested within 24 hours of request.
• Respond to expedite requests received from customers.
• Obtain customer technical information or request special quotes if necessary.
• Confer with management or Customer Service Claims Rep to resolve problems or issues.
• Attend training and assist new employees with training.
• Follow-up and assist co-workers in completing daily tasks.
• Assist logistics department to track deliveries and other daily tasks.  
• Other duties as assigned.

QUALIFICATIONS

• Education and/or Experience:  High school diploma or general education degree (GED). Three to five years related experience and/or training; or equivalent combination of education and experience.
• Computer Skills: Comfortable working with Microsoft applications and other systems.
• Other Skills and Key Competencies:  Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines.  Friendly, courteous, service-oriented, professional, outgoing, remain calm and professional in a busy environment.  Detail oriented and recognize problems, identify possible causes and resolve routine problems.  Team player with a "can do" attitude that can work in a fast-paced environment.

Additional Information 

1. Applicants must be legally authorized to work permanently in the U.S. at the time of application. 
2. Final candidate must successfully complete a pre-employment drug screen and criminal background check. 

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