Job Summary:

The Customer Care Representative will interact with the company’s customers by addressing inquiries and resolving complaints.
 

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Interacts with customers via telephone or email to provide support and information on truck deliveries.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 

Pay Details: $45,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.