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Form of workXactware, a Verisk business, specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries.Xactware'stools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms.Xactware'sservices include repair cost research and reports, aerial imagery, and real-time business intelligence.Xactwarehas been providing cloud services for customers since 1995. To learn more aboutXactwareplease visit us at:Xactware.com. We are proud to be a part of the Verisk family of companies!
At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.
Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.
But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.
It's the reason Verisk is part of the UN Global Compact sustainability initiative. It's why we made a commitment to balancing 100 percent of our carbon emissions. It's the aim of our "returnship" program for experienced professionals rejoining the workforce after time away. And, it's what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers' problems.
At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.
At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We've been recognized by Forbes as a World's Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.
As a Customer Service Representative, you work directly with our customers taking inbound calls, making outbound calls, responding to emails, and processing requests. You will be responsible for providing an excellent customer experience, while adhering to a high standard of quality. You will also determine what the customer needs are and provide a simple solution within the outlined scope, and then routes customers to the proper group. You will also document all customer interactions.
About the Day to Day Responsibilities of the Role
- Answer inbound calls and make outbound calls, providing excellent Customer Service for customers. This includes redirecting customers to the proper department.
- Process credit cards for chargeable customer interactions.
- Resolve basic support issues.
- Monitor mailboxes and respond in a timely manner.
About You and How You Can Excel in This Role
- High school diploma or equivalent required.
- Excellent communication skills, both written and verbal.
- Experience in a customer support environment, preferably in a high-tech setting, with proven Customer Service skills.
- Effective time management skills, including the proven ability to manage projects with tight deadlines.
- Ability to perform several tasks concurrently with ease and professionalism.
- Ability to work in a fast-paced environment.
- Strong computer/Internet skills and proficiency preferred.
- Professional appearance, demeanor, and a strong commitment to excellence.
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Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
http://www.verisk.com/careers.html
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