Customer Service Representative

Benefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Client Service Representative
SpeedPro Imaging is a best-in-class large format digital printing studio that caters to large and small businesses including major brands and marketing agencies. Premium quality graphics, exceptional client service and competitive pricing are the core principals by which we live every day. SpeedPro Imaging specializes in production of retail/brand graphics, tradeshow displays, event signage, wall murals, vehicle graphics and more.
SpeedPro Imaging is looking for a dependable full time Client Service Representative that is a driven, multi-tasker with a great attitude, strong work ethic and has great communication skills.
The Client Service Representative will be responsible for managing projects from client inquiry, quoting, inspection of provided graphics, product recommendations as well as overseeing and facilitating the Sales-to-Production process while maintaining client satisfaction and meet or exceed client expectation.
Job duties include:
Manage projects from client/prospect inquiry as provided by the Sales Associate or Outside Sales Representative
Create and provide quotes to both new and current clients as needed
Oversee and facilitate the Sales-to-Production process, using our order management system, and through direct communications with the rest of the team
Coordinate with Production Manager on parts and materials procurement, project timelines, installer scheduling and questions/notifications directed to the client
Coordinate with clients on any additions, subtractions, alterations and general inquiries surrounding projects
Provide initial inspection of graphics provided by clients, with the use of Adobe Photoshop and Illustrator
Coordinate delivery of completed project to clients; through scheduled pickup, drop off or shipment
Maintain Relationships with vendors, manufacturers and outsource partners; negotiating pricing when necessary
Facilitate payments, project approvals and sign-offs by the clients
Attend and take part in local franchise team meetings when required
Attend and take part in SpeedPro Home Office provided webinars, meetings and trainings
Coordinate with the rest of the team as needed
Qualifications required:

Enthusiastic, high-energy personality with strong verbal and written communication skills
1-2 years of experience in the printing industry
Proficiency with Adobe Creative Suite programs (Photoshop and Illustrator)
Computer literate in PC based programs including Outlook, CRM and Excel
Excellent organizational and time management skills, with capacity for multi-tasking
Detail oriented, accountable and have a strong work ethic
Take criticism constructively
Ideal candidates will also possess:

Manage client service with a positive attitude and assist clients in finding the best solution for their project needs
Maintain and manage work flow, and scheduling to meet project deadlines
Review incoming client graphics and communicate with clients on any issues, changes and/or design requirements
Acquire client approval on proofs, both digitally and printed as needed
Ability to effectively communicate through all mediums (verbal, listening and written)
Ability to work with autonomy