Job Description
- Provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators.
- This position typically works under close supervision and direction.
- Answers all incoming fare media phone calls from customers.
- Processes all faxes and emails inquires.
- Performs all assigned tasks as quickly and accurately as possible.
- Follows all established policies, procedures and written/verbal instructions.
- Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
- Answers all inquiries related to fare media.
- Initiates outbound call as needed.
- Performs other duties as assigned.
- High school diploma or GED
- Minimum 3 years" experience in Customer Service/Call Center.
- Upon offer of employment, the individual will be subject to a background check and a drug screen.
- Must be a good team player.
- Must possess a positive attitude.
- Must excel in a fast paced environment.
- Able to work and respond in a high volume situation.
- Willing to work extended hours.
- Ability to type 40 plus word per minute (WPM). Proficient in Microsoft Office.