Customer Service Representative

Key Responsibilities:

Customer Interaction:

• Serve as the primary point of contact for customer inquiries, orders, and concerns.
• Provide timely and accurate information regarding product specifications, lead times, and order statuses.

Order Management:

• Process customer orders, ensuring accuracy and timely delivery.
• Coordinate with the production and logistics teams to ensure on-time delivery and manage any potential delays.

Issue Resolution:

• Address and resolve customer complaints or concerns promptly and professionally.
• Collaborate with the quality assurance team to address any product-related issues or discrepancies.

Documentation and Reporting:

• Maintain detailed records of customer interactions, orders, and feedback.
• Generate periodic reports on customer inquiries, order volumes, and service metrics.

Cross-Functional Collaboration:

• Work closely with the sales, production, and quality assurance teams to ensure alignment in customer expectations and delivery capabilities.
• Participate in regular team meetings and provide insights to improve the Customer Service process.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Prior experience in Customer Service, preferably in a manufacturing or aerospace environment.
• Strong communication skills, both written and verbal.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively.
• Knowledge of aerospace machining processes and terminology is a plus.

Personal Attributes:

• Customer-centric mindset with a commitment to delivering exceptional service.
• Detail-oriented with a focus on accuracy and quality.
• Team player with a collaborative and proactive approach.
• Adaptability and resilience in a fast-paced environment.