Customer Service Representative

Are you looking for a CAREER and not just a job? If so, Appalachian Underwriters is hiring Customer Service Representatives for our Oak Ridge, TN headquarters. You can EARN WHILE YOU LEARN with paid training. This is an entry-level role that can opens door to other departments and positions within AUI. THIS IS NOT A SALES POSITION.

Duties/Responsibilities:

• Provide exemplary Customer Service over the phone, online chat, or email.
• Document and update customer records based on interactions and customer needs.
• Develop and maintain a knowledge base of the evolving products and services.
• Mail requested documentation.
• Complete daily tasks when not on the phone.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

​Knowledge/Skills required:

• Demonstrated experience in Customer Service or other related fields.
• Ability to build rapport with clients with an enthusiastic attitude.
• A problem solver with a keen attention to detail.
• A “let’s work together” approach with open communication, excellence in service, integrity, and accountability.
• Ability to build trust by working as a team member, as well as independently, with minimal supervision.
• A positive and professional demeanor.
• Ability to multitask and adapt to changes quickly.
• Excellent written and verbal communication skills.
• Strong computer skills.

Compensation:

· $14.00 - $15.00 per hour

Benefits:

• 401(k)
• Life
• Medical
• Dental
• Vision
• Discounted Pet Insurance
• Ancillary
• Generous time away

Appalachian Underwriters, Inc. is the 5th largest Managing General Agent in the nation with premiums exceeding $500 million. Our success is built around the quality employees throughout our organization who are collectively committed to excellence in Customer Service. We offer competitive compensation and a variety of opportunities to advance your career with a growing company. Appalachian Underwriters, Inc is a wholly owned subsidiary of Acrisure, LLC.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person