Customer Service Representative

We are characterized by our ability to persevere, adapt, transcend, and take risks. Our dedication to our customers, employees and clients is unmatched and has only intensified over the years. We value camaraderie, respect, and inclusivity amongst our Customer Service team and company as a whole. These values are what distinguish us from every other firm.

As the Entry Level Customer Service Representative, you will determine eligibility, process orders successfully, and build reliable, trusting relationships with those wishing to move forward with the products and services recommended. At the heart of every interaction, we aim to provide a level of service that goes well beyond our customer's expectations. We firmly believe that all customers should feel heard and appreciated. The same goes for our employees, which is why we support all of our Entry Level Customer Service Representative professionally and personally. We have our eyes set on finding a determined Entry Level Customer Service Representative to grow infinitely within our firm. We pose the question, are you ready for that next big challenge in your career? If so, our Entry Level Customer Service Representative role is the ideal career path for you!

To Nail The Entry Level Customer Service Position You Must:

• Act as the primary point of contact for all new customers during the order and setup process
• Building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and comprehensive knowledge of our client's services
• Communicate with customers with a high level of empathy and sincerity and process orders quickly and efficiently
• Manage sensitive customer information and adhere to all compliance standards related to servicing and enrollment practices
• Use provided resources and sales tactics to identify custom solutions and anticipate customer needs in our commitment to maintaining the first point of contact resolution
• Meet and exceed performance standards set by Senior Management that include customer survey results, sales rates, quality goals, compliance regulations, and productivity targets

We'll Be Looking For Our Entry Level Customer Service Representative To Have:

• Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
• Proven success in a Customer Service and consultative sales environment
• Ability to work cohesively with the Sales and Customer Service Representative teams to achieve common sales targets
• Passion for people and developing genuine relationships
• Enjoys a fast-paced (fun) working environment
• Reliable and able to work flexible full-time hours
• Intelligent, mindful, and humble

Job Type: Full-time

Pay: From $900.00 per week

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person