Customer Service Representative

Title: Customer Service Advocate I

Location: 100% REMOTE to CA, AZ, WA candidates only

Duration: 3 months contract with potential extension

Target Start Date (based on successful onboarding completion): 05/06/2024

Shift: Must be able to start anytime between 7:00 am - 9:30 am PST or MST and will work an 8-hour shift, schedule will be given depending on department needs.

Non-Negotiable Requirements:

• MUST HAVE 100% ATTENDANCE NO TIME OFF ALLOWED FOR THE FIRST 90 DAYS
• We will work remotely but If there is a home outage for internet or power, we might ask employees to work from the nearby office. Must have reliable internet, at least 50 Mbps
• Must be FLEXIBLE to work on any assigned Shifts/Weekends/Holidays and overtime if needed

Walk me through the day-to-day responsibilities of this role and a description of the project:

• Answering calls for Member Services - assisting callers with Medicaid needs
• Educating members on benefits and resources available
• Data Entry
• Training is anywhere from 2-6 weeks and the camera will need to be on at all times.

Describe the performance expectations/metrics for this individual and their team:

• We rate productivity and efficiency and call times

Tell me about what their first day looks like:

• Attend IT training and modules, meet with the team, and start job-specific training

What previous job titles or background work will be in this role?

• Customer Service, Call Center

Required Skills/Experience/Education:

• 2+ years of RECENT Customer Service in Call Center Experience (Healthcare Preferred)
• Strong Customer Service & Typing Skills (Required 40 WPM / Preferred 60 WPM)
• Proficient Microsoft Office, Computer Savvy Skills with prior experience working between multiple screens/monitors and able to troubleshoot; experience working from home.
• Strong work history and job stability, no big resume gaps. Attendance-must be timely and show up to work
• High School Diploma or GED required.

Job Type: Contract

Salary: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Experience:

• Call Center: 2 years (Required)

Ability to Commute:

• California (Required)

Work Location: Remote