Customer Service Representative

Come join our Control Freak Nation and become a Control Freak! A growing company since 1973 with strong long term strategic growth plans. At UTAK you have a chance to make an impact in the Forensic and Toxicology Industry. You will have every opportunity to be creative, take initiative and grow. We thrive on our Control Freak feedback and ideas. A career at UTAK is more than just a job. It's the chance to work among friends every day, to work and play hard, and to see the results of your work first hand.

Our Freak Belief:

• There are no shortcuts to achievement.
• If we aren’t having fun, then we are doing something wrong.
• No Shortcuts, HAVE FUN!

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each Essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Staying up to date with current and prospective company accounts

· Communicating with clients and addressing any concerns

· Receive and process customer requests

· Monitoring client communication and promptly responding to calls and emails

· Creating company quotations, entering purchase orders and recording all client transactions

· Maintaining records for client accounts and auditing them regularly

· Collaborating with a variety of different departments to better serve the clients' needs, such as the accounting, operational and quality departments

· Searching for, pitching to and attaining new client accounts

· Selling additional products and services to existing clients

· Maintaining and promoting excellent vendor relations

· Assembling, sorting and tabulating codes and filing data

· Provide reporting on quality and after-sales service activities

Verifying claims and processing orders and deposit slips

Requirements:

· Develop meaningful relationships with customers to encourage trust and loyalty

· Proven work experience as an Inside Sales Representative, Junior Account Manager or relevant role

· Follow up on cold and warm leads to further the sales process

· Understand and demonstrate the product or service to the customer

· Set and meet sales goals and objectives set by leadership

· Improve sales skills to increase sales success rates

· Strong written and verbal communication skills

· Ability to confidently make cold calls to build pipelines

· Planning and closing skills

· Excellent organization skills to keep meticulous records for client accounts and maintain multiple accounts at once

· Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

· Collaborating with internal departments to facilitate client need fulfillment.

· Time management skills

· Experience with customer relationship management (CRM) tools

· Ability to learn and adapt quickly

· Teamwork skills

· Strong customer service skills for developing and maintaining long-term relationships with old and new clients

· Communicating with clients to understand their needs and explain product value.

· Highly self-motivated

· Multitasking skills for handling multiple clients and their accounts

· Familiarity with sales techniques

· Account management

· Enthusiasm and a positive attitude

· Resilience and perseverance

· Marketing and sales skills for finding, attracting, pitching to and acquiring new accounts

· Excellent computer skills in order to use online programs to manage accounts and records

· Problem-solving skills for identifying and addressing client concerns

· Collecting and analyzing data to learn more about consumer behavior.

· Maintaining updated knowledge of company products and services.

· Resolving complaints and preventing additional issues by improving processes.

· Acting as a client advocate with a focus on improving the buyer experience.