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SalaryNow seeking Customer Service Representative for 1st Shift position in Groveport area!
Benefits:
- Monday – Friday only
- 1st Shift – 9:00 am to 5:30 pm
- Temp to Hire
- Weekly Pay
- Health Insurance, Dental Insurance, Vision Insurance, Life Insurance
- Paid Time Off
- Referral Program
Pay: $17.00 per hour
Location: Groveport, Ohio 43125
Job Responsibilities:
- Provide accurate, friendly Customer Service in a timely fashion. Respond to a minimum of 160 tickets a day. Triage issues and respond appropriately to issues of greater importance.
- Facilitate business development and client referral goals by actively cross-selling and referring customers.
- Handle customer inquiries and complaints by providing appropriate solutions, troubleshooting and alternatives including but not limited to warrant.
- Communicate any trending issues or problems to team. Documenting order fulfillment KPIs.
- Troubleshoot problems with shipments, products, and ordering. Monitor order and return flow. Follow communication procedures, guidelines, and policies.
- Advise consumers on return process for defective claims and assist with processing eligible replacements.
- Provide feedback to the upper management regarding incoming consumer contacts and provide recommendations on how to improve moving forward.
Qualifications:
- Must have GED or High School Diploma
- 1-2 years of experience of Customer Service experience using phone, email, and chat in and e-commerce company is a plus.
- Strong Customer Service and office administrative skills and proficiency with Microsoft office applications required.
- Ability to handle challenging customer interactions via chat or email.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
Education:
- High school or equivalent (Required)
Work Location: In person
