Customer Service Representative

Responsible for handling customer inquiries and potential liability claims related to products that have caused property damage and/or personal injury. The specialist will manage case assignments from start to finish, make outbound calls, and communicate with customers via email and SMS. The specialist will record customer interactions, provide timely responses to inquiries and requests, and perform other job-related duties as assigned.
Key Responsibilities:

• Manage case assignments from start to finish
• Provide excellent Customer Service
• Contact customers to notify them of claim investigation and any planned adjustments
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Provide timely responses on all inquiries and requests
• Perform miscellaneous job-related duties as assigned
• Stay current on process and policy changes

Skills:

• Verbal and written communication skills, attention to detail, Customer Service skills and interpersonal skills.
• Ability to work independently and manage one's time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

• Communications Degree (or college degree) with 3+ years Customer Service Experience
• 3+ years Customer Service Experience

Compensation
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.