Customer Service Representative-Remote/Office

We are currently seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring exceptional Customer Service and satisfaction by effectively addressing customer inquiries, resolving issues, and providing product information and support. You will serve as the primary point of contact for our customers and will play a key role in building and maintaining strong customer relationships.

Responsibilities:

• Provide exceptional Customer Service by promptly and professionally responding to customer inquiries and resolving issues
• Maintain a high level of product knowledge to effectively address customer questions and concerns
• Communicate with customers through multiple channels, including phone, email, and live chat
• Accurately enter and update customer account information in the database
• Collaborate with cross-functional teams to ensure efficient and effective issue resolution
• Identify opportunities to enhance the customer experience and provide feedback to improve processes and procedures
• Follow up with customers to ensure their needs have been met and ensure customer satisfaction is achieved

Requirements:

• High school diploma or equivalent
• Proven Customer Service experience in a fast-paced environment
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in using Customer Service software and Microsoft Office Suite
• Ability to work independently and in a team environment