Customer Service Representative

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

Do you love innovation? At Coastal Equipment Company, a division of Golden Corral Corporation, America's premier buffet restaurant, we're industry leaders in growth and innovation and creatively recognizing our team members' contributions. With individuals like you on our team, Golden Corral will continue to grow for years.
As a Customer Service and Sales Representative, you will help Golden Corral restaurant operators and franchisees exceed their guest experience and business goals by helping them obtain the equipment and tools they need to run successful restaurants.
Responsibilities:

• Serve as a point of contact for restaurant operators and franchisees and set the tone for an exceptional customer care experience.
• Process equipment orders for restaurants, sourcing available equipment. Field incoming restaurant calls regarding lost, damaged, or incorrect items and pricing. Then, correct items and find a resolution.
• Communicate with vendors and customers on equipment ship dates or delays.
• Coordinate with the Warehouse Manager when inventory challenges arise.
• Remain current on product offerings, pricing, and the time needed to source and fill orders.

Required Skills/Abilities:

• Excellent communication and interpersonal skills
• Ability to positively and proactively handle restaurant operator and franchisee orders and concerns and prioritize multiple tasks in a fast-paced environment
• Excellent organizational and time management skills with strong attention to detail
• Proficient in Microsoft Office Suite or similar software
• Restaurant operations and equipment knowledge preferred

Education and Experience:

• High School Diploma or equivalent. Business or technical training preferred
• Customer service work experience preferred