Customer Service Representative

Vets Pets has been providing trusted and experienced practice management to veterinarians and their teams in North Carolina since 2007. Recognized for hands-on support and our commitment to professional and practice growth, we’re here to manage the business and provide you with resources so you can be your best for your clients and their pets.

WE LISTEN and support practices and teams

WE COLLABORATE with local teams on action plans and clear responsibilities

WE DEVELOP teams and practices

WE SUPPORT a work-life balance

Job Description for Points East Customer Service Representative

Points East Veterinary Specialty Hospital offers board-certified veterinary surgery and emergency services to the beloved pets of the area. The hospital also provides diagnostic ultrasounds with a board-certified review.

With the most up-to-date diagnostic techniques, advanced treatment plans, and 24-hour nursing care, our pets can receive optimal care right here in North Carolina.

Responsibilities

Following safety procedures

• Greeting and interacting with clients in a friendly, professional, and efficient manner

• Keeping clients informed of wait times

• Comforting and reassuring clients in times of duress

• Receiving and managing incoming calls on a multi-line phone system

• Reviewing estimates and clarifying payment options, including processing payments

• Balancing the cash drawer/keeping the daily report up to date

• Obtaining client written documentation, including consent forms

• Assisting the triage process by escalating client emergencies

• Relaying basic medical information to clients as directed by a veterinarian or technician

• Cleaning duties of the lobby, reception area, restroom, exam rooms, and parking lot

• Previous veterinary experience is strongly preferred. A strong Customer Service approach and a positive attitude are essential. The environment is fast-paced and requires frequent movement throughout the clinic. If this opportunity sounds like a great fit for you, please apply today!

Requirements and Qualifications

• High school diploma or GED

• Experience providing animal care preferred

• Must be compassionate for animals and self-motivated with a positive attitude