Customer Service Representative

Happily (formerly Datebox) - is looking to hire one (1) part-time Customer Service Representative.

Job Duties:

• Respond to Customer Service emails & chats
• Assist customers with issues such as purchasing challenges, canceling orders, misplaced or late shipments, defective product, or billing mistakes.
• Streamline Customer Service process with effective communication tools and solutions
• Required Qualifications/Traits:
• Ability to demonstrate clear, and concise written and verbal communication
• Upbeat, outgoing and resilient personality
• Type a minimum of 50 WPM in standard English.
• Proven track record of great Customer Service
• Ability to think on your feet and provide easy solutions to difficult problems
• Detail Oriented

Pay ($14-$16) DOE 15-25 hrs/week Resumes and Applications accepted on an ongoing basis.Job Type: Part-time

Preferred Qualifications/Traits:

• Previous experience working in Intercom Zendesk, Freshdesk, or other related Customer Service ticketing platforms.
• Previous experience working in a call center or rapidly changing Customer Service environment.
• Basic knowledge of Stripe payment processing platform preferred.
• Associates degree or higher preferred

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 15 – 25 per week

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

Work Location: Remote