Customer Service Representative

Seeking a dedicated and detail-oriented Customer Service Representative to join our client for a remote opportunity! This is an evening shift 2pm-11pm EST Monday-Friday. The successful candidate will provide technical and telephonic support to claim department representatives, ensuring exceptional service to our valued customers. This Contract-to-Hire opportunity offers $19.25/HR!
Essential Duties and Responsibilities:

• Provide telephone service and assistance to company customers and other claim-related parties.
• Respond to customer inquiries in a polite, timely, and accurate manner.
• Enter and maintain required claim information into the company claim system.
• Notify appropriate technical personnel about new losses and technical inquiries.
• Provide pre and post-loss material to assigned customers as required.
• Perform other assigned tasks and duties as required or directed.

Requirements:

• High School Diploma or equivalent required; 2-year degree or higher preferred.
• Bilingual abilities (Spanish) including translation is a plus.
• 2+ years of Customer Service experience preferred.
• Advanced and accurate typing skills.
• Excellent written and verbal communication skills.
• Advanced knowledge of various computer software applications in word processing, spreadsheets, database, and presentation software (Microsoft Office platform).
• Poise, tact, and diplomacy at all times.
• Willingness to work overtime as needed, especially during catastrophes.
• High level of interpersonal skills to handle sensitive and confidential situations and information.
• Clear and concise communication with customers, claimants, and other involved parties.
• Ability to sit for long periods and consistent data entry/typing ability.