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Form of workJob Description
Established 3rd generation family owned and operated Heating & Air Conditioning company offering trusted, professional, remarkable Customer Service is looking for a trusted, professional, remarkable Customer Service Representative to join our team.
Customer Service Duties and Responsibilities:
Customer Service Duties and Responsibilities:
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
- Able to generate sales leads from calls.
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
- Ability to memorize, recall, or research answers quickly.
- Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
- Ability to learn and follow all Customer Service procedures and policies.
- Strive to meet and go above personal and team targets, goals, and quotas.
- Aim for customer resolution and return.
- Record, organize and file customer interactions and profile/account changes.
- Able to address returns, refunds, and shipping tracking numbers.
Customer Service Requirements and Qualifications:
- High school degree or equivalent.
- Previous experience in customer support, client services, sales, or a related field.
- Excellent at communicating over the phone and handling phone systems.
- Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts.
- Able to concentrate on multiple problems at once.
- Excellent time management and prioritization skills.
- Ability to answer the phone, listen actively, relay information, and type basic information simultaneously.
- Customer-focused for positive customer experience and resolution.
- Able to take calls after hours and on weekends on a rotational basis after probationary period.
About Wally Falke's Heating & Air Conditioning:
We have been proudly serving the Central Valley as Indoor Comfort Experts since 1969, offering residential and light commercial installation, maintenance and repair on all makes and models. Our goal is delivering comfort at the best value to our customers – this is what we do best!
