Customer Service Representative

About 3A Composites:

3A Composites is a leading player in segments such as composite panels for high-quality facades and display applications. In the United States, its best-known brands are Alucobond, Dibond, Gatorfoam, Sintra, and Fome-Cor.

Purpose of the Role:

Customer Service Representatives are the heartbeat of 3A and assure our customers' needs are fulfilled by communicating and collaborating with other departments across the business. CSR's work with their assigned accounts as the primary interface for customers to order products and provide inventory and pricing information.

In this position, you will...

• Establish a good working relationship with established customer accounts, providing product and order status information.
• Create positive customer experiences through our core values of integrity, accountability, value creation, customer focus, team spirit, continuous improvement, humility, respect and drive.
• Communicate information to customers regarding pricing, inventory of material, and order entry of all 3A products in a manner that will ensure complete customer satisfaction.
• Responsible for quoting of stock items as well as make to order materials in a fast paced environment.
• Be the liaison between customers and operations. Partner with a team of professionals in 3 manufacturing sites to provide best in class Customer Service and account management.
• Work with field sales representatives and corporate sales managers regarding special quotes, marketing initiatives, as well as resolving customer complaints timely.
• Compile open order status information for customers upon request.
• Participate in trade shows, initiate contact with customers and observe products of other attendees and competition.
• Interact with customers on in-house visits at their facilities to promote good customer/ACI relationships by personal contact rather than phone contact only.
• Filing and administrative records retention.
• Work independently, performing many tasks with no direct supervision.

The knowledge, skills, and abilities you will bring...

• Basic math, computer skills, Microsoft office applications, ability to organize, prioritize and work under time constraints.
• Professionalism and strong business communication and problem solving skills.
• Customer focused mindset to create value and strong business relationships with accounts.
• High School Diploma with previous Customer Service experience. College preferred.
• Experience in export shipments a plus.