Customer Service Representative

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Customer Service Representative (CSR) - Posting # 25787

Hourly Wage: $19.25

Position Summary:

Full-Time Customer Service Representative position available for our Managed Care Department located in Lynnwood, WA. This position requires that applicant be bilingual in English and Spanish. Candidates that are not Bilingual in English/Spanish will not be considered.

In this position you will be assisting patients to access & establish medical care, and other related services. Under the direction of the Managed Care Department Head, they pro-actively contact customers, assist in scheduling their initial appointment, answer questions regarding online application processes, and provide linkage to various services and programs.  The qualified applicant must have strong multi-tasking skills and exceptional Customer Service experience, excellent communication skills and the ability to operate with a high level of professionalism. In addition, they must demonstrate strong time management and organizational skills and must be detail oriented.  They are expected to have a strong work ethic, exercise good judgment, maintain strict confidentiality, and have the ability to work both independently and as part of a team. They must also be able to work in a fast-paced environment and meet established goals and deadlines.

Education and/or Qualifications:

• High School diploma or equivalent is required
• Experience in social services, healthcare, case management or patient accounts is a plus
• Computer skills are a must with emphasis on MS Excel and Word
• Must be able to work schedule between 11 am to 8 pm on Saturdays
• Must have excellent Customer Service skills
• Must be able to communicate fluently in both English and Spanish both written and orally
• Bilingual English/Spanish is required

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment. 

How to Apply:

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Ana Howe, Regional Coordinator at AnaHowe@seamarchc.org.

Sea Mar is an Equal Opportunity Employer

Posted 11/14/23.

External candidates are considered after 11/17/2023.

This position is represented by Office and Professional Employees International Union (OPEIU).

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