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Form of work
SalaryCustomer Service Representative
We are looking for an ambitious and experienced Customer Service Representative to work full or part-time at our center. If you thrive in a fast paced environment where every day brings a new challenge, AlphaGraphics of Lakeland could be the fit for you! We are a locally owned printing, marketing, and visual communications company and we are looking for an enthusiastic team player to join our team.
Responsibilities:
- Act as a primary contact for clients
- Assist with the development and maintenance of client relationships
- Consult and be a resource for clients during the purchasing process
- Be knowledgeable of all products and services offered
- Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates
- Communicate with production team and customers on a regular basis
- Review customer files to ensure production quality and accuracy
- Be highly responsive to customer inquiries
- Understand and consult with customers on internet and print marketing solutions
- Strategize with customers by listening, interpreting their needs, and advising on solutions
- Communicate courteously with customers though email, over the phone, and in person
- Assist customers with the resolution of any problems that may arise
- Understand and operate majority of equipment used in the center
Qualifications
- Excellent written and verbal communication skills
- Ability to problem solve and be solutions oriented
- Highly detailed with strong organizational and time management skills
- Understanding of basic computer software
- The ability to learn new software quickly
- Professional Customer Service demeanor
- Highly responsive to customer needs
- Ability to create and maintain customer relationships
- Ability to coordinate multiple schedules
- 2-3 years facing Customer Service experience required
- High School diploma or GED required, college education in Marketing, Communications or Business preferred
