Customer Service Representative

The Customer Service Representative will focus on all aspects of customer satisfaction and care. This position will support the call center as a representative to help answer Customer Service questions, handle complaints, and book/schedule potential clients. The Customer Service Representative will perform their job in a way that supports the Company’s commitment to the company’s mission, vision, and values.

Major Responsibilities:

■ Improve the call center Customer Service experience, engagement with customers and facilitate organic growth with co-workers.

■ Preparing reports and analyzing data to assist call center department and call center department management.

■ Schedule inbound calls / web-leads and complete follow-up calls with potential customers.

■ Follow call center procedures, policies, and standards.

■ Keep accurate call center records and document Customer Service actions and discussions.

■ Working with other supervisors and management team members to support call center associates and maximize customer satisfaction.

■ Work independently within a flexible schedule keeping set appointment times with clients.

■ Perform related job duties as needed/assigned.

■ Knowledge, Skills, and Abilities:

■ Strong communication, presentation and writing skills.

■ Ability to communicate effectively with all levels of management.

■ Ability to work well under pressure in a fast paced, dynamic environment.

■ Ability to multitask and prioritize effectively.

■ Ability to effectively manage teams as well as work effectively as part of a team.

■ Passion for providing excellent service and quality.

Requirements

■ Positive Mindset

■ Computer Proficiency.

■ Call center, Customer Service experience may be required.

■ Proficiency with technology, especially computers, software applications, and phone systems.

■ 1-3 years prior experience in a like or similar role.

■ Demonstrates initiative and follow-through.

■ Ability to work with minimal supervision and determine task priorities.

■ Analytical and problem-solving skills.

■ Ability to think through problematic situations suggesting viable solutions.

■ Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

■ Drug Screen/Background check required.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Virginia Beach, VA 23464: Relocate before starting work (Required)

Work Location: In person