Customer Service Representative

Unified Solutions & Partners is dedicated to helping our clients establish, build and manage their local market presence for specialized products and services. Working with one of the largest auto glass companies in Florida allows our firm to provide incredible growth opportunities for individuals who bring a top-notch work ethic to our team.

The Customer Service Representative is responsible for developing a strong relationship with consumers while simultaneously supporting the sales team. An ideal candidate should be competitive, collected, professional, and comfortable with all modes of communication (especially in-person). The Customer Service Representative role requires a problem-solving mindset, as well as the flexibility to be assigned to different territories according to the clients' needs.

What You Will Learn as a Customer Service Representative:

• How to quickly gain a 360-degree understanding of any new product or service offered by our Auto Glass client
• How to master delivering compelling sales pitches and driving customer engagement
• How to effectively deliver our clients' message to different types of people in a comfortable and confident manner
• Business and Management skills including leadership skills, training others and managing a team
• Initiate auto glass assessment and evaluate eligibility for insurance coverage and replacement offerings
• Develop comprehensive knowledge of each department’s daily processes and goals and how it interacts with the customer relations team
• Gaining knowledge of our company policies, protocols, and processes to embrace our mission fully to deliver the best possible Customer Service experience

Customer Service Representative Qualifications:

• Effective presentation and negotiation skills
• Experience within a Customer Service or relevant sales role
• The ability to adapt to new environments and personalities
• A high degree of professionalism and reliability
• Excellent time-management skills with the ability to troubleshoot

Job Type: Full-time

Pay: $700.00 - $1,000.00 per week

Benefits:

• Flexible schedule

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person