Customer Service Representative

Job Summary:

About the Position:
This position is a part of our Transportation Services Department within the Facilities Planning and Management Division at UW-Madison. This position works at the front desk assisting customers and will rotate between 3 offices. This position will serve as a point of contact both in the department and outside of it, communicating via telephone and email, and will work with a diverse group of customers. This position is scheduled Monday through Friday with a variable schedule from 7:00am - 4:45pm, between three offices.
About our Transportation Services department:
UW Transportation Services is a department within Facilities Planning and Management (FP&M) on the UW-Madison campus. We serve a variety of customers with a diverse set of parking and transportation needs. Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community. Primary functions include the sale/management of parking permits, special event coordination, maintenance and enforcement, construction coordination, lot and booth operations, citation payments and appeals, information technology, financial, transportation planning, and development of multimodal options.
About the Division of Facilities Planning& Management (FP&M):
The Division of Facilities Planning& Management (FP&M) is a full-spectrum service organization that builds, maintains, and operates the physical environment of UW-Madison in the university's education, research, and outreach activities. We are responsible for everything from the building projects that change the face of campus to the flowers that beautify the grounds.

Responsibilities:

Serves as a point of contact for current and potential customers to address and resolve issues, provides information, and processes transactions in accordance with institutional policy. May coordinate work and train staff and student employees.

• 20% Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards
• 15% Troubleshoots and resolves issues in a timely and professional manner
• 25% Processes customer transactions and may take payments following established policies and procedures
• 10% Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
• 10% Monitors and maintains work areas and supplies to meet customer and operational needs
• 10% Guides and trains staff and student workers
• 10% Provide administrative support to all Transportation Services departments as needed to support
  Unit goals

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

Education:

Preferred
H.S. Diploma

Qualifications:

License/Certification:

Required
Drivers License - Valid and Meets UW Risk Management Standards

Work Schedule:

This position is scheduled Monday through Friday with a variable schedule from 7:00am - 4:45pm, between three offices.

Work Type:

Full Time: 100%
It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $22.00 HOURLY
Depending on Qualifications
The minimum hourly rate for this position is $22.00, but is negotiable based on experience and qualifications.
This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see below

Additional Information:

A criminal background check will be conducted on all finalists.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, or a foreign national authorized to work in the United States without need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.
We are committed to reducing bias in the recruitment process and utilize a redacted application process, which is the practice of removing personally identifiable information from application materials before the screening of applicants begins. This may include, but is not limited to, name, gender, age, education, address, dates (such as graduation dates), photos, references, links to personal web pages, supervisor names, and/or citizenship.

How to Apply:

In the Facilities Planning & Management Division, we are dedicated to building a diverse, inclusive, and authentic workplace. We encourage you to apply as you may be just the right candidate for this role! Your cover letter or resume is the ideal place for you to share how your qualifications and experience will translate to this position and showcase your unique talents.
To begin the application process, click the "apply now" button. Please submit a resume and cover letter. In your application materials, detail your experience as it pertains to this position.

We also require contact information for three professional references that will be asked to fill out in your application materials. These references will not be contacted without first consultation with the applicant.

Contact:

Passion Malotky
passion.malotky@wisc.edu
608-890-1852
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Customer Svcs Rep(DS016)

Department(s):

A71-FACILITIES PLNG AND MGMT/TRANS SERV/CUST SERV

Employment Class:

University Staff-Ongoing

Job Number:

294752-CP

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.