Customer Service Representative

Position:Customer Service Representative
About the role:
As a central part of the Sales Team, the Customer Service Representative will ensure customer needs are addressed while exercising the highest level of service and quality. While working cross-functionally, this person is responsible for handling Customer Service, support, and marketing needs. The Customer Service Representative will work closely with our outside Sales force to maximize sales utilizing sales analysis and customer feedback.
Do you have what it takes?
We pride ourselves in being flexible, but there are some things we feel very strongly about. We are careful to select people for our team that have demonstrated excellence through their skills, character, and background. It takes talent and drive to meet the challenges of our rapidly evolving environment - and that's all the fun! Are you looking for new ways to raise the bar and don't blink at challenges? Do you want a fulfilling career that takes advantage of your talents? If so, then it's time to join Jack Richeson & Co., Inc. Now is the time to be a part of something big!
What you will be doing:

• Service all customer needs and requests as required including, but not limited to product support, product uses, performance, quality, and order status.
• Manage all assigned accounts, objectives and goals via report analysis and report monthly to management on variances from trend.
• Ensure accurate documentation, maintenance and provide easy accessibility to all Customer Information and Customer Profiles including, but not limited to: Discount, contact, planograms, shipping instructions, items not yet purchased and any special agreements.
• Suggestive sell to defined House Account Customers to ensure they are made aware of all product lines. Proactively send samples of new items, programs, etc relative to their business.
• Have a thorough understanding of the business and the market and take initiative to self-educate as required.

What you need:

• High School Diploma; Bachelor's Degree preferred.
• Minimum of 5 years experience performing administrative marketing functions
• Proficient in Microsoft Office Suite Programs
• Excellent written and verbal communication skills, including strong presentation skills to varied audiences, and stakeholder groups
• Friendly, engaging, and professional demeanor
• Must be thorough with a strong sense of attention to detail and the ability to follow through
• Desire to learn, seek new challenges and to take on additional responsibilities
• Demonstrated problem solving skills and the ability to implement solutions quickly
• Capable of multi-tasking and working on several projects at one time
• Must work well under pressure with the ability to meet tight deadlines
• Proven ability to build internal relationships and interact with all levels of the organization
• Ability to work independently and prioritize tasks effectively
• Must be resourceful and initiative-taking
• Self-motivated, driven individual with collaborative communication style
• The determination to work harder than anyone you know

What we offer:

• Competitive base salary
• Comprehensive benefit package including quality health insurance
• Traditional 401k plan and company match
• Paid time off including paid holidays
• A chance to learn with and from interesting and enthusiastic colleagues
• Collaborative workplace, which will challenge you and celebrate your work

Where you'll be: 557 Marcella Street, Kimberly, WI 54136

• The candidate will be required to work onsite. This is not a remote or hybrid position.

What we'd like from you:

• A resume that illustrates why you are the right person for this role.

About Us!
For the last four decades, Jack Richeson and Company has been a market leading manufacturer and distributor of fine art materials. The company offers various artist materials including, brushes, easels, stretcher bars, paper products, pastels, paints, painting surfaces and accessories.
For 35 years DecoArt has inspired creativity. In our consumers we inspire the creativity to craft, decorate, and make. In our employees we inspire the creativity to innovate, problem solve, and get things done.
In 2022, DecoArt acquired Jack Richeson and Company allowing the creativity and innovation to join together as one.
Jack Richeson & Co., Inc. is an Equal Opportunity/Affirmative Action Employer and committed to creating an inclusive employee experience for all.We welcome all qualified job seekers regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, or protected veteran status.
If you have a disability and believe you need a reasonable accommodation to apply for this position, email HR@decoart.com with your request.This email address is not for general employment inquiries or correspondence.We will only respond to those requests that are related to the accessibility of the online application system due to a disability.