Customer Service Representative

Title: Customer Service Representative

Location: Hybrid/Remote Southfield, MI, US

Job Type: Full-time with Benefits

Who We Are:

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

The Customer Service Representative is responsible to perform basic Customer Service. Duties of this position include answer incoming calls, respond to incoming customer correspondence, account maintenance, invoice distribution, record retention repository.

Skills and Experience Required

• Customer service background
• Ability to multitask various assigned responsibilities
• Accuracy and attention to detail
• Strong analytical and problem-solving skills
• Strong interpersonal and organizational skills
• Strong written and verbal skills
• Excellent follow-up
• Ability to meet deadlines
• Intermediate understanding of Microsoft Office Suite with higher concentration of mastery on Excel.

• Excel
• Word
• Outlook
• Experience with utilizing multiple system applications

Job Responsibilities

Program Operations (100%)

• Communicate via phone and/or email with customers consistently (written & verbally)
• Accurately and correctly identify the appropriate course of action for customer requests
• Receive inbound and place outbound calls to customers and dealers

• Respond to and document all communication

• Internal and external customers
• Phone calls
• Emails

• Create and distribute weekly customer invoices via email
• Retain and file business documents
• Cross train on other functions and processes within the Department to support as a back-up as needed
• Vehicle Identification Number (VIN) Maintenance in OE system
• Document work instructions and standard operating procedures for program processes

Required Education/Experience

• Preferred: Associate degree or higher
• Required: 3 years of Customer Service in an office environment

Other Requirements

Position, full time

Remote or hybrid

MSXI is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.

Please note, MSXI did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.

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