POSITION SUMMARY
Responsible for enhancing customer relationships by providing excellent Customer Service and responding to needs in the most efficient manner. The hours for this position are Monday through Friday 8:00am-5:00pm.
Essential Functions Statement
- Manage the order process from gathering specifications to assisting with claims, and every step in between.
- Build relationships with customers by maintaining a sophisticated level of Customer Service and providing value added services such as consumption and inventory reporting.
- Build relationships with suppliers by working closely with theirs sales, service and technical support personnel to achieve mutually beneficial outcomes.
- Create a strong professional relationship with assigned Sales Representative.
- Confer with customers via telephone or email to provide quote information on products and/or service.
- Coordinate shipment of product (including expedited and third party freight) with warehouse personnel.
- Source and negotiate pricing with suppliers as necessary.
- Work with Sales Representative to ensure pricing is correct and price changes are implemented.
- Promote the sale of closeout stock items.
- Issue appropriate documentation to process resale adjustments, order errors and pick-ups to initiate credit memos.
- Assist sales to ensure customer dedicated inventory is shipped and billed within 90 days (or as stipulated by the agreement).
- Assist sales and accounts receivables to ensure customer invoices are paid according to Midland's terms.
- Review customer inventory levels to ensure on hand levels will meet customer demands and help to eliminate overstocks and backorders.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
- Other duties as assigned.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Experience:
- Microsoft Excel: 1 year (Required)
- Customer Service: 2 years (Required)
Work Location: In person