Customer Service Representative

Responsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with patience and empathy
- Perform data entry and maintain accurate customer records
- Conduct outbound calls to follow up on customer inquiries or provide updates
- Utilize sales techniques to upsell products or services when appropriate
- Analyze customer needs and recommend suitable solutions or products
- Maintain a high level of product knowledge to effectively address customer inquiries

Experience:
- Previous experience in Customer Service or a related field is preferred
- Strong communication skills, both verbal and written
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Excellent phone etiquette and active listening skills
- Bilingual proficiency in English and Spanish is a plus

This is an exciting opportunity to join our dynamic team of Customer Service Representatives. We offer competitive pay, comprehensive training, and opportunities for career growth. If you are passionate about providing exceptional Customer Service and have the necessary skills, we would love to hear from you. Apply now!

Job Type: Full-time

Pay: $650.00 - $1,200.00 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Office

Ability to Relocate:

• Raleigh, NC 27604: Relocate before starting work (Required)

Work Location: In person