Customer Service Representative

With over 100 years of corporate development and experience, Jowat is a world-wide leader in the manufacture of industrial adhesives. We have a highly motivated team of 1400 employees and are proud to provide our customers with innovative adhesive solutions in a number of markets.

Canadian Customer Service Representative

We are looking for an individual who will be responsible for all aspects of Customer Service for our Canadian customers. The Customer Service Representative will maintain a high level of professional integrity, ethics, and confidentiality and will establish successful and productive relationships with customers by ensuring that all customer requirements are fully met according to company guidelines. This position is hybrid, reporting to our Archdale, NC office 2 days a week.

Your Responsibilities

• Answer phone calls with appropriate greeting and assist every customer in a timely manner.
• Process customer orders in a courteous, efficient and timely manner.
• Provide information to customers regarding order confirmation, new products, shipping, etc.
• Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolutions.
• Maintain and develop relationships with both existing and new customer.
• Utilize databases that are in place for sample request, article number set-up request, responsiveness, CCAs, out of spec approvals, return authorizations.
• Understand and appropriately use the company pricing system and policies.

Our Requirements

• Bachelor's degree in business preferred.
• At least 1 year of prior Customer Service experience.
• Intermediate computer skills, required to work in multiple computer system and files.
• Experience with Microsoft Office. SAP/CRM knowledge in a manufacturing setting is a plus.
• Excellent communication, multitasking, and organization skills.
• Ability to work independently and as part of a team.
• Ability to adapt to change and be flexible.
• Must be able to work in a schedule-driven environment. Timing is a critical function.

If you are a motivated professional who thrives in a dynamic, fast-paced environment, we encourage you to apply!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Work Location: Hybrid remote in Archdale, NC 27263